Journey Management Study Group - Guest speaker: Harald Lamberts
- Date
- 2024-11-20
- Host
- Personal
About this event
If you care about how people actually move through services, products, and systems, this study group is a chance to dig into journey management with others who take the work seriously. With guest speaker Harald Lamberts, this in-person session is designed for thoughtful discussion, practical learning, and the kind of peer exchange that helps ideas become better practice. Whether you're already doing journey-related work or you're trying to sharpen your understanding of it, this meetup creates space to learn in a grounded way. Expect a focused conversation, a strong community feel, and useful perspective you can take back into your day-to-day work. About the Event The Journey Management Study Group is a community gathering for people interested in how organizations understand, design, and improve customer or user journeys. Rather than a broad, high-level networking event, this is a more intentional session built around shared learning and discussion. A guest speaker format gives the event a strong point of focus. Harald Lamberts will help anchor the conversation, offering attendees a chance to hear a distinct perspective and then reflect on it together in a live setting. That combination of expert input and community dialogue is what makes a study group valuable: you don't just listen, you compare notes, ask better questions, and leave with a clearer point of view. Because the event is in person, the experience is likely to be more conversational and engaged than a typical online session. You'll be in the room with others who care about similar challenges, which makes it easier to have nuanced discussions, continue conversations after the formal session, and build real professional relationships. This event also sits naturally at the intersection of community, networking, meetup, and social. That means attendees can expect substance without stiffness: a serious topic, explored in a friendly environment. What to Expect The session will center on a study-group style format, which usually means a balance of presentation, discussion, and informal exchange. Instead of a one-way lecture, expect a structure that supports participation and reflection. You can likely expect the event to include: A welcome and brief framing of the study group A guest speaker segment featuring Harald Lamberts Time for questions, reactions, or group discussion Informal networking before, during, or after the main session The real value of a session like this is that ideas do not stay abstract for long. As people respond to the speaker and to each other, themes become more concrete: what journey management looks like in practice, where teams get stuck, how organizations make the work useful, and what good stewardship of journeys can actually require. Because this is a meetup-style gathering, the atmosphere should feel approachable. You do not need to arrive with a polished point of view. It is enough to be curious, engaged, and willing to think alongside other attendees. Why Attend If journey management is part of your work, this event gives you a chance to step out of execution mode and think more strategically. It can be difficult to get that kind of space in a normal workweek, especially when teams are moving quickly or juggling competing priorities. A focused community session can help you: Hear how another practitioner frames journey management work Compare your own assumptions with perspectives from peers Ask questions that are hard to answer alone inside your organization Build language you can use with colleagues and stakeholders Strengthen your professional network around a shared area of interest There is also value here if you are still developing your understanding of the field. Being in the room with people who care about the discipline can help you see what matters most, what questions are worth pursuing, and where your own practice could grow. Finally, the in-person format matters. Good conversations tend to go further when people can read the room, respond naturally, and continue talking after the formal agenda ends. That makes this event useful not only for learning, but for building momentum and connection. Practical Details This event takes place in person on Wednesday, November 20 at 11:00 AM EST. If you plan to attend, set aside enough time to arrive comfortably, settle in, and make the most of the conversation before and after the main session. Because this is a study group and community meetup, it is worth coming prepared to participate. You do not need to over-prepare, but it may help to bring a few current questions from your own work, a notebook or device for capturing ideas, and an openness to discussion. A few simple ways to get more from the session: Arrive ready to introduce yourself and your interest in journey management Listen for ideas you can apply, not just concepts you agree with Use the networking moments to continue a discussion that sparked your attention Capture one or two practical takeaways you want to revisit later If you are looking for a thoughtful, community-driven way to learn more about journey management and meet others working through similar questions, this study group is a strong reason to be in the room.
Who should attend
This is a good fit if you want thoughtful conversation about journey management, not just casual small talk. - You work in **customer experience, service design, UX, product, research, operations, or transformation** and want to deepen how you think about journeys across teams and touchpoints. - You are already involved in **journey mapping or journey management** and want exposure to other perspectives, practical questions, and stronger language for your work. - You are trying to connect **strategy and execution** and need better ways to think about how journeys are owned, improved, and used inside organizations. - You learn best through **discussion with peers** and want an in-person setting where you can ask questions, compare approaches, and test your thinking. - You value **community and professional connection** and would like to meet others who care about the same discipline in a more focused environment than a general networking event. - You are curious about the field and want a solid entry point through a session that combines a guest speaker, shared learning, and approachable conversation.